FAQs


1. How do I know what size to choose?
●Please read carefully How To Measure of the product details before placing the order.

2. Can I cancel/make changes to the order I just placed?
●We process orders very quickly, and there are much customer news to reply,so changes and cancellations cannot always be fulfilled in time.  You must immediately contact our Customer Service team (within 30 minutes) with your change/cancellation request details included.
●In order to avoid your order‘s modification is not timely, we recommend that you read our size chart carefully and then make you order.

3. How to get a coupon?
●We offer various coupons for customers, among which, “FOR NEW” is for new customers, it is 10% off. For other coupons, please follow our ins(KIYOMALL) and Facebook(KIYOMALL)  official account to get timely notification.

4. How do I place order?
●When viewing an item, simply select the size, color and quantity needed and then click”BUY IT NOW” to place the order. Or click “ADD TO CHART” and place order later.
●You will then be prompted to either sign in to your account or to create a new account. Next, enter your contact and shipping information, and any discount coupon you may want to use.
●Finally, you will be directed to shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

5. Why do I get charged more than the price?
●Our price is in US dollar, if you pay with another currency, the amount will adjust with the exchange rate. The sum is the same, just in different currencies.

6. Why my payment get declined? How to solve it?
●Firstly, please make sure the information you filled in is correct, especially cvc code, zip code and your card number. Then, contact your card issuer for more information if problem still exists.

7.How do I track my item?
●You can use your tracking number to track the item in this website: https://www.17track.net/zh-cn
●Sometimes, due to the update delay, you can’t see the latest information, just wait for a while and track again.